Warranty Policy

At L & N Plumbing Supplies, we stand behind the quality of the products we sell. This Warranty Policy explains the warranty coverage available for products purchased from our website and the conditions under which warranty claims may be made.

This policy applies in addition to your statutory rights under UK consumer law.

1. Warranty Coverage

Products sold by L & N Plumbing Supplies are covered by the manufacturer’s warranty where applicable.

Warranty coverage, duration, and terms may vary depending on the product and manufacturer. Details of any applicable warranty will be provided with the product or made available upon request.

2. What the Warranty Covers

Where a manufacturer’s warranty applies, it typically covers:

  • Manufacturing defects

  • Faults in materials or workmanship under normal use

If a product is found to be defective during the warranty period, the manufacturer may repair, replace, or refund the item at their discretion.

3. What the Warranty Does Not Cover

Warranty coverage does not apply to:

  • Damage caused by misuse, neglect, or improper handling

  • Incorrect installation or failure to follow installation instructions

  • Normal wear and tear

  • Accidental damage

  • Modifications or repairs carried out by unauthorised persons

  • Use of the product for purposes other than those intended

4. Installation Responsibility

Many plumbing products require professional installation. It is the customer’s responsibility to ensure products are installed correctly and, where appropriate, by a qualified professional.

Damage caused by improper installation is not covered under warranty.

5. Making a Warranty Claim

To make a warranty claim, please contact our customer support team with the following information:

  • Order number or proof of purchase

  • Description of the issue

  • Photographs or supporting evidence where applicable

We may require additional information to assess the claim and determine the appropriate resolution.

6. Warranty Resolution

If a warranty claim is approved, the resolution may include:

  • Repair of the product

  • Replacement with the same or a similar product

  • Refund of the purchase price, where repair or replacement is not possible

The resolution method will depend on the manufacturer’s warranty terms and the nature of the issue.

7. Shipping Costs for Warranty Claims

Customers may be responsible for shipping costs associated with returning items for warranty assessment unless the issue is confirmed to be a manufacturing defect or an error on our part.

Details regarding return shipping will be provided during the warranty claim process.

8. Statutory Rights

This Warranty Policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

9. Policy Updates

We may update this Warranty Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

10. Contact Information

For warranty enquiries or claims, please contact:

L & N Plumbing Supplies
264 Grand Dr, London SW20 9NE, United Kingdom
Phone: +44 203 581 1511

Email:
help@lnplumbingsupplies.com / help@landnplumbing.com