Security Policy

At L & N Plumbing Supplies, we take the security of our website, systems, and customer information very seriously. This Security Policy explains the measures we take to protect your personal data, payment information, and online transactions.

By using our website, you acknowledge and agree to the security practices described in this policy.

1. Website Security

Our website is protected using industry-standard security technologies designed to safeguard data transmitted between your browser and our servers. We use secure servers, encrypted connections, and monitored systems to help prevent unauthorized access, misuse, or alteration of information.

Access to our systems is restricted to authorised personnel only and is monitored regularly.

2. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure hosting environments

  • Firewalls and intrusion prevention systems

  • Encrypted data transmission (SSL/TLS)

  • Restricted access controls

  • Regular system monitoring and updates

These measures are designed to reduce the risk of data loss, misuse, or unauthorised access.

3. Payment Security

All payments made through our website are processed using secure, encrypted payment gateways provided by trusted third-party payment processors.

We do not store full credit or debit card numbers, security codes, or expiry dates on our servers. Payment providers operate in compliance with recognised security standards such as PCI-DSS.

4. Account and Order Security

Customers are responsible for maintaining the confidentiality of any account login details associated with our website.

We recommend using strong, unique passwords and logging out after accessing your account on shared or public devices.

If you believe your account or order information has been compromised, please contact us immediately.

5. Third-Party Service Providers

We work only with reputable third-party service providers, including payment processors, hosting providers, and delivery partners.

These third parties are contractually required to maintain appropriate security standards and to use customer information only for the purposes of providing their services.

6. Monitoring and Incident Response

We regularly monitor our systems for potential security risks and vulnerabilities.

In the event of a suspected data breach or security incident, we will take immediate steps to investigate, contain, and mitigate the issue. Where required by law, affected customers and relevant authorities will be notified.

7. Limitation of Liability

While we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure. By using our website, you acknowledge that data transmission over the internet carries inherent risks.

We are not responsible for security breaches beyond our reasonable control, including those caused by third-party service providers or external attacks.

8. Policy Updates

We may update this Security Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any updates will be posted on this page with an updated effective date.

9. Contact Information

If you have any questions or concerns regarding this Security Policy or believe there is a security issue related to our website, please contact us:

L & N Plumbing Supplies
264 Grand Dr, London SW20 9NE, United Kingdom
Phone: +44 203 581 1511