Frequently Asked Questions
Below you will find answers to common questions about ordering, payment, delivery, returns, and support at L & N Plumbing Supplies. If you need further assistance, our customer support team is happy to help.
Ordering
How do I place an order?
Orders can be placed directly through our website. Simply select the products you wish to purchase, add them to your cart, and proceed to checkout.
Can I change or cancel my order?
Orders can be changed or cancelled before they are dispatched. Once an order has been shipped, it cannot be modified and must be returned in accordance with our Return & Refund Policy.
Will I receive an order confirmation?
Yes. Once your order is placed, you will receive an order confirmation email. This confirms receipt of your order but does not constitute acceptance until the order is processed.
Payment
What payment methods do you accept?
We accept secure online payments through approved third-party payment providers. Available payment methods are displayed at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. We do not store full debit or credit card details on our servers.
What should I do if my payment is declined?
If your payment is declined, please check your payment details or contact your bank or card issuer. You may also try using an alternative payment method.
Shipping & Delivery
Where do you ship from?
All orders are processed and shipped from our UK-based warehouse.
What delivery options are available?
We currently offer:
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Economy Shipping: 5–8 business days (Free)
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Standard Shipping: 3–4 business days (£15)
Delivery times are estimates and may vary due to factors outside our control.
Will I receive tracking information?
Tracking information will be provided once your order has been dispatched, where available.
What should I do if my order is delayed?
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team and we will assist you.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date you receive your order. Items must be unused and returned in their original packaging. Full details are available in our Return & Refund Policy.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.
Warranty
Do your products come with a warranty?
Yes. Products are covered by a manufacturer’s warranty where applicable. Warranty terms vary by product. Please refer to our Warranty Policy for full details.
How do I make a warranty claim?
To make a warranty claim, please contact our support team with your order number, a description of the issue, and supporting evidence where applicable.
Product Information & Installation
Are your products suitable for professional use?
Many of our products are suitable for both residential and commercial use. Product suitability is outlined in the product description.
Do products require professional installation?
Some plumbing products require professional installation. It is the customer’s responsibility to ensure proper installation, preferably by a qualified professional.
Account & Privacy
Do I need an account to place an order?
No. You can place an order as a guest without creating an account.
How is my personal data used?
Your personal data is used only to process orders and provide support. Please refer to our Privacy Policy for full details.
Contact & Support
How can I contact customer support?
You can contact us using the details below:
L & N Plumbing Supplies
264 Grand Dr, London SW20 9NE, United Kingdom
Phone: +44 203 581 1511
Email: help@lnplumbingsupplies.com / help@landnplumbing.com