Privacy Policy

At L & N Plumbing Supplies, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

L & N Plumbing Supplies
264 Grand Dr, London SW20 9NE, United Kingdom
Phone: +44 203 581 1511

We operate as an independent supplier of plumbing products and related items within the United Kingdom.

2. Information We Collect

We collect personal information only when it is necessary to provide our services.

Information You Provide to Us

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment and transaction details

  • Order history

  • Communications with our customer support team

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and browsing activity

  • Referring website or source

This information helps us understand how our website is used and allows us to improve its performance and functionality.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process, fulfil, and deliver orders

  • To communicate with you regarding your orders or enquiries

  • To provide customer support

  • To process payments securely

  • To comply with legal, regulatory, and tax obligations

  • To improve our website, services, and product offerings

  • To detect and prevent fraud or unauthorized activity

We only use your data where there is a lawful reason to do so.

4. Legal Basis for Processing

We process your personal data under the following legal bases in accordance with UK GDPR:

  • Performance of a contract when processing and delivering your order

  • Compliance with legal obligations

  • Legitimate business interests such as customer service and website improvement

  • Your consent, where required (for example, marketing communications)

5. Sharing Your Information

We do not sell, trade, or rent your personal data to third parties.

We may share your information only when necessary with trusted third parties, including:

  • Payment service providers

  • Delivery and courier companies

  • Website hosting and IT service providers

  • Professional advisers and regulatory authorities when required by law

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

6. Payment Security

All payments are processed using secure, encrypted payment gateways.
We do not store full debit or credit card details on our servers.

Payment providers comply with industry security standards to ensure the protection of your payment information.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide services

  • Meet legal, accounting, and tax requirements

  • Resolve disputes or enforce our policies

When personal data is no longer required, it is securely deleted or anonymised.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functionality

  • Improve website performance

  • Analyse traffic and usage patterns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data where legally permitted

  • Restrict or object to certain types of processing

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal data.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Access to personal data is restricted to authorised personnel only.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

L & N Plumbing Supplies
264 Grand Dr, London SW20 9NE, United Kingdom
Phone: +44 203 581 1511