Return & Refund Policy

At L & N Plumbing Supplies, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and our procedures for returns, refunds, and exchanges.

This policy applies in addition to your statutory rights under UK consumer law.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in their original condition

  • Items must be returned in the original packaging

  • Proof of purchase or order number must be provided

Certain items may be excluded from return for hygiene or safety reasons where applicable. Any such exclusions will be clearly stated on the product page.

2. Non-Returnable Items

Returns may not be accepted for:

  • Items that have been used, installed, or damaged after delivery

  • Products returned without original packaging

  • Items damaged due to misuse, improper installation, or neglect

  • Custom or special-order items, where applicable

This does not affect your rights in the case of faulty or defective goods.

3. How to Request a Return

To request a return, please contact our customer support team within the 30-day return period with the following information:

  • Order number or proof of purchase

  • Reason for return

  • Photos or supporting evidence where applicable

Return instructions will be provided once your request is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty or defective

  • An incorrect item was supplied

  • The error was caused by us

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

5. Inspection and Approval

Once we receive the returned item, it will be inspected to ensure it meets return eligibility conditions.

If the return is approved, we will proceed with a refund or exchange as applicable.

6. Refunds

Approved refunds will be issued to the original payment method used at checkout.

Refunds are typically processed within 5–10 business days after the returned item has been inspected and approved.

Original shipping charges are non-refundable unless the return is due to a fault or error on our part.

7. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible.

In such cases, we will arrange a replacement or refund at no additional cost to you, in accordance with your statutory rights.

8. Exchanges

Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued instead.

9. Cancellations

Orders may be cancelled before dispatch. Once an order has been dispatched, it must be returned in accordance with this policy.

10. Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection laws.

11. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

12. Contact Information

For return or refund enquiries, please contact us:

L & N Plumbing Supplies
264 Grand Dr, London SW20 9NE, United Kingdom
Phone: +44 203 581 1511

Email:
help@lnplumbingsupplies.com / help@landnplumbing.com