Order & Payment Policy

This Order & Payment Policy explains how orders are placed, processed, and paid for on the L & N Plumbing Supplies website. By placing an order with us, you agree to the terms outlined in this policy.

1. Placing an Order

Orders can be placed through our website at any time. When you place an order, you confirm that:

  • The information provided is accurate and complete

  • You are authorised to use the selected payment method

  • You agree to our Terms of Service and related policies

Once an order is placed, you will receive an order confirmation email. This email does not constitute acceptance of the order, but confirms that we have received it.

2. Order Acceptance

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel an order for reasons including, but not limited to:

  • Product availability or stock limitations

  • Pricing or listing errors

  • Suspected fraud or unauthorised transactions

  • Incomplete or incorrect order information

If an order is cancelled after payment has been taken, a full refund will be issued to the original payment method.

3. Order Processing

Orders are processed after payment has been successfully authorised.

Processing times are outlined in our Shipping Policy. Orders are not dispatched until payment verification is complete.

4. Pricing and Currency

All prices are displayed in GBP (£) unless otherwise stated.

Prices include applicable taxes unless stated otherwise. Shipping costs are displayed clearly at checkout before payment is completed.

We reserve the right to change prices at any time without prior notice.

5. Payment Methods

We accept secure online payments through approved third-party payment providers.

Available payment methods may include:

  • Debit and credit cards

  • Other payment methods offered at checkout

All payments are subject to verification and approval by the payment provider.

6. Payment Security

Payments are processed using secure, encrypted payment gateways that comply with recognised security standards.

We do not store full payment card details on our servers. Payment information is handled directly by our payment service providers.

7. Failed or Declined Payments

If a payment is declined or fails, the order will not be processed.

We are not responsible for payment failures caused by:

  • Insufficient funds

  • Bank or card issuer restrictions

  • Incorrect payment details

  • Technical issues beyond our control

You may attempt to place the order again using an alternative payment method.

8. Promotions and Discounts

Promotional offers, discount codes, and special pricing are subject to specific terms and conditions.

Discounts cannot be applied retroactively unless stated otherwise. We reserve the right to modify or withdraw promotions at any time.

9. Order Changes and Cancellations

Orders may be modified or cancelled before dispatch. Once an order has been dispatched, it cannot be changed and must be returned in accordance with our Return & Refund Policy.

10. Fraud Prevention

To protect our customers and business, we may carry out security checks and request additional information to verify orders.

Orders suspected of fraudulent activity may be delayed, suspended, or cancelled.

11. Policy Updates

We may update this Order & Payment Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

12. Contact Information

If you have any questions regarding orders or payments, please contact us:

L & N Plumbing Supplies
264 Grand Dr, London SW20 9NE, United Kingdom
Phone: +44 203 581 1511

Email: help@lnplumbingsupplies.com / help@landnplumbing.com